Frequently Asked Questions

What is the age limit?

All guests must be 18 years of age or older (strict).

What can I wear?

We have a strict “swimwear attire” dress code. NO athletic apparel (jerseys, basketball shorts), jeans, cargos, ripped clothing, sweats, baggy swim attire, excessive chains/jewelry, dress shoes, boots, socks worn with sandals, nor images of, or any reference to drugs, or drug use is prohibited on all clothing. Swimwear must be on prior to entering the venue. Management reserves all rights of entry based on dress code etiquette.

Am I allowed to bring in a bag?

Any oversized bags, backpacks, purses, or parcels are not allowed. Small purses are allowed (maximum of 12” x 12” x 6”). All items are subject to search.

What is an acceptable form of identification?

  • A current, non-expired, valid photo ID is required of every patron visiting our Nightclub and all guests must be 18 years of age or older. The following forms of ID are acceptable:
  • ACCEPTED
    • United States, Canada, England, Ireland, European Issued Driver’s License or DMV Identification Cards
    • Passports
    • Military ID Cards
    • Mexico Voter ID
  •  PROHIBITED
    • Mexico Matricula Consular ID (current or old)
    • Any Issued ID stamped “Not for Identification”
    • Student ID Cards
    • Age Cards
    • Paper ID
    • International Drivers Documents/License unless listed as “Accepted” above
    • Passports that are missing pages, handwritten, expired, or issued under the age of 18

All IDs subject to manager approval

What items are prohibited into the dayclub?

Food, liquids, gum, vaporizers, e-cigs, over-the-counter medications, illegal drugs, selfie sticks, SLP professional cameras with interchangeable/detachable lenses, video cameras (includes GoPro, Google Glass, Spectacles, etc.), personal computers, drones, balloons, flowers, toys, props, inflatables, floaties, personal towels, umbrellas, signs exceeding 11” x 17” or attached to a pole/stick, weapons (includes firearms, pepper spray, pocket knives), and all sharp objects are prohibited.

This is not an exhaustive list. Management reserves all rights to refuse entry.

I left/lost something (like a phone, credit card, purse) at the venue. Help?

We do a thorough search of our venue upon closing. All items left behind are moved to the respective Lost and Found department in the hotel in which we are located. Lost and found is turned over roughly 3 hours after our venue closes.

My picture that was taken by your photographer was not posted on your social media site. How do I retrieve it?

All of the photos we decide to post will be located on our Facebook or Instagram page. Not all photos are published. We are unable to send your photo if you do not see it posted.

I was at your venue and I don’t like the photo the photographer took of me. Can I have the photo deleted from your Facebook page?

We cannot remove your photo from our social media sites. There is signage at the entrance of our venues which states, “Photos or filming may be used for promotional purposes.” We reserve all rights to the photos we wish to publish.

I was at your venue recently and noticed I was double charged. What can I do?

Typically this is just a credit card authorization, meaning we were ensuring funds were available at the time of your purchase. This charge will reflect as processing in your bank account until the funds are either cleared or credited back to your account. It commonly takes anywhere from 3-7 business days for the charge to clear. For further details regarding when the hold will be released, please contact your banking institution directly.

I am interested in a career at OMNIA. Where can I apply?

Please visit our Hakkasan Group careers page for Mexico by clicking here and submit a completed form with your resume (*PDF format is preferred for resumes).

 

Is OMNIA Los Cabos located at The Grand Mayan?

The Grand Mayan’s name recently changed to Vidanta Los Cabos, a Vidanta property. It is still the same location.

Do you need to have a timeshare at Vidanta in order to attend OMNIA Los Cabos?

OMNIA is open to the public and you do not need to be a Vidanta guest to attend.

What are the acceptable forms of payment?

We do not accept cash at OMNIA Los Cabos, we only accept AMEX, Visa, and Discover Card inside our venue.

New Year's Eve: What is the price for general admission?

$ 1,666.00 MXN, or approximately $87 USD.

New Year's Eve: What upgraded VIP experiences are available?

We feature a variety of plush table options, including cabanas, private villas, and daybeds. We also offer bottle presentations and packages for special celebrations. Connect with or concierge team by submitting a VIP reservation form to learn how we can cater to your group’s needs.

New Year's Eve: Are bar cards available for purchase?

Yes, bar cards will be available through our cashier. Please note that we only accept AMEX, Visa, and Master Card at the venue, no cash or checks.

New Year's Eve: What time frame will guests need to arrive at SHOREbar? Will there be an escort to their table all night from 8 pm-2:30 am?

SHOREbar check-in will be from 8 pm-11 pm. Table check-in will be held at the OMNIA front door after 11 pm. Guests will be escorted by a host to their tables the entire night.

New Year's Eve: Is it a make your own taco at Casa Calavera or are they pre-made? If pre-made, how are we handling dietary restrictions?

We will have live-action taco stations where the guests will be informed as to what the proteins and toppings are.

New Year's Eve: Will Casa Calavera need pre-payment for reservations?

Casa Calavera will be a free-flowing part of the OMNIA New Year’s Eve party. It will be closed to the outside public.

New Year's Eve: Will re-entry to the venue be allowed?

Re-entry before midnight will be allowed, but guests will be subject to a complete security check.

New Year's Eve: What does my general admission ticket include?

Access to the DJ’s performance, a taco station at Casa Calavera Los Cabos, open bar access at OMNIA, and a fireworks display at midnight.

New Year's Eve: What time will OMNIA open?

OMNIA will open at 8 pm on December 31st and close at 3 am on January 1st.

New Year's Eve: What time will the DJ perform?

Our headlining act will perform later in the evening, most likely around 10-11 pm. We will also feature other DJ talent throughout the evening.

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